Terms of service

COMPANY INFORMATION


www.tidor.no ("Website") is owned and operated by Tidor AS (hereinafter referred to as "Tidor"). We are registered in Norway under company number 932 903 672 and our registered offices are located:


Tidor AS

Oscars gate 43

0258 Oslo

Norway


Email: info@tidor.no



TERMS OF USE

Hosting Services

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Terms & Conditions

Use of this Website is subject to the following Terms and Conditions (TAC). Tidor may revise these TAC from time to time by updating this posting, with the revised TAC taking effects for all users as of the date stated on the posting. Consequently, users should consult the TAC regularly.


Please read these TAC carefully before using the Website. Users expressly acknowledge that they are aware of these TAC and have had access to the same upon entering the Website. Consequently, by using the Website, users signify their assent and agreement to these TAC. If the user does not agree to these TAC, then the user is not authorized to continue consultation and access of the Website.

 

Use of Website Materials

Tidor has created this Website to provide information about its company and products for user’s personal use. Users may download one computer copy or print one copy of the material on this Website for their own Non-commercial, educational, private or domestic use only, provided that proprietary notices, in particular intellectual property notices such as copyright©, trademark are preserved intact and are not modified, deleted or changed.


Unless otherwise stated, Users should assume that everything they see or read on the Website (such as images, photographs, including any person represented in the photographs, illustrations, icons, texts, video clips, written and other materials) are protected by legislation such as copyright, designs and trademark legislation and under international treaty provisions and national laws worldwide.

Users are not authorized to sell, reproduce, distribute, modify, display, publicly perform, report or otherwise prepare derivative or second hand works based on or use any Tidor material in any way for any public or commercial purposes.


Furthermore, Tidor material may not be displayed or communicated on any other web site, in a networked computer environment or other digital support for any purpose whatsoever. In the event of breach of any of these Terms, Users' permission to use Tidor material will automatically terminate and any copies made of Tidor material must be immediately destroyed.


Any unauthorised use of Tidor material may infringe copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.


TERMS OF SALE FOR TIDOR AS

This purchase is governed by Norwegian standard sales conditions for consumer purchases of goods over the Internet. Consumer purchases over the internet are mainly regulated by the Contracts Act, the Consumer Purchases Act, the Marketing Act, the Right of Cancellation Act and the E-commerce Act, and these laws give the consumer inalienable rights. The laws are available at www.lovdata.no. The terms of this agreement are not to be understood as any limitation of the statutory rights but set out the parties' most important rights and obligations for the trade.

 

1. THE AGREEMENT

The agreement consists of these terms and conditions of sale, information provided in the ordering solution and any separately agreed terms. In the event of any conflict between the information, what is separately agreed between the parties takes precedence, as long as it does not conflict with mandatory legislation.


The agreement will also be complemented by relevant legal provisions that regulate the purchase of goods between traders and consumers.

 

2. THE PARTIES

The seller is TIDOR AS, Oscars gate 43, 0258, Oslo, info@tidor.no, 911 65 718, org. no. 932 983 672, and is hereinafter referred to as the seller or Tidor.

The buyer is the consumer who makes the order and is referred to in the following as the buyer.


3. PRICE

The stated price for the goods and services is the total price the buyer must pay. This price includes:

  1. The product including jewelry packaging

  2. Norwegian VAT. For international customers, Norwegian VAT is deducted at checkout. Local VAT in the buyer’s country is not included. 

  3. Shipping of the product to the customer. Return shipping – if relevant – is also included. 


All prices and offers remain valid as advertised from time to time. The Euro price of a product displayed on the Site at the time the order is accepted will be honoured, except in cases of patent and technical errors. If you are a customer whose credit card is not denominated in Euros, the final price will be calculated in accordance with the applicable exchange rate on the day your credit card company processes the transaction. Please be aware that orders placed for a delivery outside of the EU may be charged with a customs fee, which is not included in the shipping expenses from Tidor. Please contact your local customs office for more information.


NB: Customers in the United States of America may be asked to provide their social security number or tax ID upon receiving the goods.


4. CONCLUSION OF AGREEMENT

The agreement is binding for both parties when the buyer has sent his/her order to the seller. The agreement is not binding if there has been a writing or typing error in the offer from the seller in the ordering solution in the online store or in the buyer's order, and the other party realized or should have realized that there was such an error. 


5. PAYMENT

The seller can demand payment for the item from the time it is sent from the seller to the buyer. If the buyer uses a credit or debit card for payment, the seller can reserve the purchase price on the card at the time of order. The card is charged on the same day the item is sent. 

By placing an order through our Website, you warrant

(a) That you are legally capable of entering into binding contracts; and

(b) That you are at least 18 years old


6. DELIVERY & SHIPMENT

We ship orders worldwide with FedEx.


We ship all orders within 1-5 days after issuance of the order confirmation unless otherwise informed. An estimated delivery date, tracking will be provided along with the invoice for your order. Your order will be delivered in accordance with your chosen delivery method. When selecting the option for pick up you will be prompted once the order is ready for pick up at our Oslo office.


Delivery has taken place when the buyer, or his representative, has taken over the item.
If the delivery time is not specified in the order solution, the seller must deliver the goods to the buyer without undue delay and no later than 30 days after the order from the customer. The goods must be delivered to the buyer, unless otherwise separately agreed between the parties.


7. THE RISK FOR THE GOODS

The risk for the goods passes to the buyer when he or she has had the goods delivered in accordance with point 6.


8. RIGHT OF WITHDRAWAL & RETURN POLICY

Unless the agreement is exempt from the right of cancellation, the buyer can cancel the purchase of the goods in accordance with the Right of Cancellation Act.


The buyer must notify the seller of using the right of withdrawal within 14 days of the deadline starting to run. The deadline includes all calendar days. If the deadline ends on a Saturday, holiday or bank holiday, the deadline is extended to the nearest working day.


The withdrawal period is deemed to have been met if notification is sent before the end of the period. The buyer has the burden of proof that the right of withdrawal has been exercised, and the notification should therefore be made in writing (right of withdrawal form, e-mail or letter).


The cancellation period starts to run from the day after the item(s) has been received.


When using the right of withdrawal, the goods must be returned to the seller without undue delay and no later than 14 days from the notification of the use of the right of withdrawal being given. The buyer covers the direct costs of returning the item, unless otherwise agreed or the seller has failed to state that the buyer must cover the return costs. The seller cannot set a fee for the buyer's use of the right of withdrawal.


To be eligible for a return, your item, including jewelry packaging, must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


To start a return, you can contact us at info@tidor.no. Please note that returns will need to be sent to the following address:

Tidor AS

Oscars gate 43

0258 Oslo

Norway


If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted, and Tidor will not be responsible for any harm to the product from transportation in such a case.The items should be sent only to the address stated above. If the product is to be sent, it must be packaged in a responsible manner as per Tidor instructions. The buyer carries the risk of the product during return transportation. Consequently, the buyer should save shipping receipts and any track and trace number.

 

Furthermore, we encourage you to enclose a copy of the order confirmation or other documentation of your purchase and to return in its original jewelry packaging,

The seller has the right to withhold payment to the buyer until he/she has received the goods from the buyer.


9. DELAY AND NON DELIVERY — BUYER'S RIGHTS AND DEADLINE FOR MAKING CLAIMS

If the seller does not deliver the goods or delivers them late in accordance with the agreement between the parties, and this is not due to the buyer or circumstances on the buyer's side, the buyer may, according to the rules in Chapter 5 of the Consumer Purchase Act, withhold the purchase price, demand fulfillment, withdraw the agreement and/or demand compensation from the seller.

In the case of claims for default powers, the notification should be in writing (for example e-mail) for reasons of evidence.

  • Fulfillment: The buyer can maintain the purchase and demand fulfillment from the seller. However, the buyer cannot demand fulfillment if there is an obstacle that the seller cannot overcome, or if fulfillment will cause such a great inconvenience or cost to the seller that it is significantly out of proportion to the buyer's interest in the seller fulfilling. Should the difficulties disappear within a reasonable time, the buyer can still demand fulfillment. The buyer loses his right to demand fulfillment if he or she waits an unreasonably long time to make the claim.

  • Withdrawal: If the seller does not deliver the goods at the time of delivery, the buyer must call on the seller to deliver within a reasonable additional deadline for fulfillment. If the seller does not deliver the goods within the additional deadline, the buyer can cancel the purchase. However, the buyer can cancel the purchase immediately if the seller refuses to deliver the item. The same applies if delivery at the agreed time was decisive for the conclusion of the agreement, or if the buyer has notified the seller that the time of delivery is decisive. If the item is delivered after the additional deadline set by the consumer or after the time of delivery which was decisive for the conclusion of the agreement, a claim for cancellation must be made within a reasonable time after the buyer became aware of the delivery.

  • Compensation: The buyer can claim compensation for a slight loss as a result of the delay. However, this does not apply if the seller proves that the delay is due to an obstacle beyond the seller's control which could not reasonably have been taken into account at the time of the agreement, avoided or overcome the consequences of.

 

10. DEFECTS WITH THE GOODS - THE BUYER'S RIGHTS AND DEADLINE FOR COMPLAINTS

Great care and attention to details go into selecting the materials, designing and crafting each piece. The goods must be used with care. Please note that stretching - resulting in a small gap between the pearls - may happen with time and usage, and that this is not considered a defect. Treat with care and avoid strenuous activities which will expose your jewelry to knocks and scratches.

  • Remove your jewelry before bed, showering and washing your hands.

  • Avoid exposing your jewelry to perfume, hair products and cosmetics.

  • Store your pieces separately to avoid scratching.


If there is a defect in the goods, the buyer must notify the seller within a reasonable time after it was discovered or should have been discovered that he or she wants to claim the defect. The buyer has always complained in sufficient time if it happens within 2 months from the time the defect was discovered or should have been discovered. Complaints can be made no later than two years after the buyer took over the item. 


If the item has a defect and this is not due to the buyer or circumstances on the buyer's side, the buyer may, in accordance with the rules of the Consumer Purchase Act, chapter 6, withhold the purchase price, choose between rectification and redelivery, demand a price reduction, demand the contract terminated and/or demand compensation from the seller.


Complaints to the seller should be made in writing.

  • Rectification or redelivery: The buyer can choose between demanding the defect rectified or delivery of equivalent items. The seller can nevertheless object to the buyer's claim if the implementation of the claim is impossible or causes the seller unreasonable costs. Correction or redelivery must be made within a reasonable time. In principle, the seller does not have the right to make more than two remedial attempts for the same defect. 

  • Price discount: The buyer can demand a suitable price discount if the item is not corrected or re-delivered. This means that the ratio between the reduced and agreed price corresponds to the ratio between the item's value in defective and contractual condition. If there are special reasons for this, the price discount can instead be set equal to the significance of the defect for the buyer.


For a complaint to be successful, it must be plausible that the defect is due to the product quality, and not the usage of the buyer. 

 

11. SELLER'S RIGHTS IN THE BUYER'S DEFAULT

If the buyer does not pay or fulfill the other obligations under the agreement or the law, and this is not due to the seller or circumstances on the seller's side, the seller may, in accordance with the rules in the Consumer Purchase Act, chapter 9, depending on the circumstances, withhold the goods, demand fulfillment of the agreement, demand the agreement raised and demand compensation from the buyer. The seller will also be able, depending on the circumstances, to demand interest for late payment, debt collection fees and a reasonable fee for uncollected goods.

  • Fulfillment: The seller can maintain the purchase and demand that the buyer pays the purchase price. If the goods have not been delivered, the seller loses his right if he waits an unreasonably long time to make the claim.

  • Termination: The seller can terminate the agreement if there is a significant payment default or other significant default on the part of the buyer. The seller cannot withdraw if the entire purchase price has been paid. If the seller sets a reasonable additional deadline for fulfillment and the buyer does not pay within this deadline, the seller can cancel the purchase.

  • Interest in the event of late payment/collection fee If the buyer does not pay the purchase price in accordance with the agreement, the seller can claim interest on the purchase price in accordance with the Late Interest Act. In the event of non-payment, the claim may, after prior notice, be sent to debt collection. The buyer can then be held liable for fees according to the Debt Collection Act.

 

12. PERSONAL INFORMATION

The controller for collected personal data is the seller. Unless the buyer agrees otherwise, the seller, in line with the Personal Data Act, can only obtain and store the personal data that is necessary for the seller to be able to carry out the obligations under the agreement. The buyer's personal data will only be disclosed to others if it is necessary for the seller to complete the agreement with the buyer, or in statutory cases.

 

13. DISPUTE RESOLUTION

Complaints must be addressed to the seller within a reasonable time, cf. points 9 and 10. The parties must try to resolve any disputes amicably. If this is not successful, the buyer can contact the Consumer Council for mediation. The Consumer Council is available on phone 23 400 500 or www.forbrukerradet.no.



14.SECURITY

The Website has security measures to prevent the loss, misuse and alteration of information under our control such as passwords and firewalls. We cannot, however, guarantee that these measures are, or will remain, adequate. We do, however, take data security very seriously and will use all reasonable endeavours to protect the integrity of the information you provide.

 

15.OUR LIABILITY

We warrant to you that any product purchased from us through our Website is of satisfactory quality and reasonably fit for the purposes for which products of the kind are commonly supplied.


Every care has been taken in the preparation of the content of this Website to ensure that the items and terms are described accurately. There may, however, from time to time be technical inaccuracies and/or typographical errors.


There may be slight variations from time to time in style or colour reproduction or in text descriptions. As the actual colours you will see will depend on your monitor, we are unable to promise or guarantee that your monitor's display of any colour will actually reflect the colour of the product delivered to you.


To the extent permitted by law, we shall not be liable for any claims either direct or in terms of consequential loss relating to the accuracy of the information contained in any of the sections of this Website, whether this arises from breach of duty, breach of contract, negligence or any other way.


We are not liable for any use of the products if you use them for other purposes than they are made for. The products are not suitable for young children. The products contain small parts, which may be dangerous for an unsupervised child. 


We are not responsible for indirect losses.


Our liability is in any case strictly limited to the purchase price of the product you purchased.


This does not include or limit in any way our liability:

(a) For death or personal injury caused by our negligence; (b) For fraud or fraudulent misrepresentation; or (c) For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

 

16. WRITTEN COMMUNICATION

Applicable laws require that some of the information or communication we send to you should be in writing.


When using our Website, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on our Website.


For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communication that we provide to you electronically comply with any legal requirement that such communication be in writing. 


This condition does not affect your statutory rights.

 

17. TRANSFER OF RIGHTS AND OBLIGATIONS 

The contract between you and us is binding on you and us and on our respective successors and assigns. You may not transfer, assign, charge or otherwise dispose of a contract, or any of your obligations arising under it, without our prior written consent.


We may transfer, assign, charge, sub-contract or otherwise dispose of a contract, or any of our rights or obligations arising under it, at any time during the term of the contract.

 

18. STATUS

By placing an order through our Website, you warrant

(a) That you are legally capable of entering into binding contracts; and

(b) That you are at least 18 years old.

 

19. EVENTS OUTSIDE OUR CONTROL 

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by any act, event, omission, non-happening or accident outside our reasonable control, including (without limitation) industrial action, civil commotion, war, riot, terrorist act, fire, explosion, storm, flood, any natural disaster, impossibility of use of appropriate modes of transport or technological or communication problems (Force Majeure Event).


Our performance under any contract is to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance during that period.


We will use our reasonable endeavors to bring the Force Majeure Event to an end or to find a solution by which our obligations under the contract may be performed despite the Force Majeure Event.


20. WAIVER

If we fail, at any time during the term of a contract, to insist upon strict performance of any of your obligations under the contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.


A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

 

21. SEVERABILITY 

If any of these terms and conditions or any provisions of a contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

 

22. ENTIRE AGREEMENT 

These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.


We each acknowledge that, in entering into a contract, neither of us has relied on any representation, undertaking or promise given by the other or implied from anything said or written in negotiations between us prior to such contract except as expressly stated in these terms and conditions.


Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any contract (unless such untrue statement was made fraudulently) and the other party's only remedy shall be for breach of contract as provided in these terms and conditions.